Paper:	The Next Generation User Support Tools
Volume:	172, Astronomical Data Analysis Software and Systems VIII
Page:	57
Authors:	Koratkar, Anuradha; Grosvenor, Sandy
Abstract:	Technological advances such as widespread use of the Internet, multi-platform visual development tools such as Java and CORBA, and overall increases in the power of desktop hardware are allowing for significant improvements in user support tools. Consequently, many of us are expending considerable effort developing or rewriting observing tools to take advantage of these advances. We will present what we think are the key challenges and issues facing the developers of the Next Generation Support Tools, and describe how some groups are approaching these challenges.

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