Paper:	Engaging the Observer
Volume:	411, Astronomical Data Analysis Software and Systems XVIII
Page:	549
Authors:	Clark, M.
Abstract:	In the past, the physical presence and direct interaction of the astronomer with an observatory’s staff and telescope equipment encouraged understanding and responsiveness between both staff and observers. But now, observatories often face the problem of expediently exchanging information with observers. New observatory procedures and policies such as automated-, remote- and service-observing, dynamic scheduling, data pipelining, or fully software-arbitrated telescope control provide for more efficient telescope use, but they have reduced the role of the observer to that of a customer rather than a partner in the process of observing. Topics for discussion will include scheduling, data quality, control interfaces, training and preparation for observing, and information distribution technologies, e.g., use of web sites, email, and RSS feeds.

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